Jonatthan Medalla 👋

• Design, implementation, and administration of the venture's website, ensuring its availability and optimization for client acquisition. • Led the customer acquisition and digital advertising strategy, managing the end-to-end cycle of customer service and multi-channel sales. • Responsible for organizing and prioritizing orders, coordinating the workflow to the manufacturing area to meet delivery deadlines. • Proactive management of customer claims or doubts, applying practical solutions to problems and maintaining clear and professional communication.

• Analyzed service status, designing data collection, storage, and processing from various sources (raw data) for service monitoring. • Optimized the consolidation, calculation, and presentation of KPIs using pivot tables and charts to improve data-driven decision making. • Guaranteed operational continuity through proactive system monitoring, resolving high-impact incidents to maintain customer service availability. • Contributed to process improvement by interpreting operational indicator results, reducing infrastructure failure recurrence.

• Diagnosed and resolved telecommunications service failures, collecting and organizing connectivity data to execute efficient corrections. • Managed multiple simultaneous incidents, configuring and provisioning internal equipment to ensure system integration and operability. • Evaluated the impact of corrective solutions in hardware and software, analyzing results to improve support intervention effectiveness.

• Troubleshooting telecommunications failures in mobile equipment, employing an analytical approach to identify root causes. • Ensured system integration and efficient management of multiple incidents, configuring and provisioning internal equipment. • Implemented corrective solutions in hardware and software, analyzing intervention results to improve repair service quality.